FAQs

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COVID-19

ACCELERATED HYGIENE AND SAFETY PROTOCOLS

We want to assure you that Elite Training Club adheres to the hygiene and sanitation guidelines and protocols established by local governing organizations. The World Health Organization (WHO) has stated that it is safe to receive packages. We recommend visiting their website for more information.

ELTE PRODUCTS

SIZE INFORMATION

Please note that all Elite Training Club products are listed in U.K. sizes and have U.K. size labels. Each product has a size table available to assist you in finding the right size. If you accidentally select the wrong size, you have the option to return the item. If you have any questions about sizing, our customer service team is available to assist you.

PRODUCT AVAILABILTY IN elte ONLINE STORE

All items displayed in the Elite Training Club Online Store are in stock, however, specific sizes and colors may be sold out as we only carry a limited number of each item. If your desired size and/or color is not currently available, you can provide your email address to be notified when they are back in stock.

SALES AND PROMOTIONS

Elite Training Club Online Store has seasonal sales twice a year. To be informed and receive a personal invitation before the sale starts, or for other promotions and events, please click here. Please note that we are unable to offer price adjustments on items originally purchased during a sale or on any special promotion items that are temporarily discounted.

PAYMENT INFORMATION

PAYMENT METHODS

We accept various payment methods, depending on the destination country. You can refer to the checkout page to see which methods are available in your country.

PAYMENT SECURITY & 3-D SECURE

Your card information is securely encrypted in our system using 128-bit SSL technology, ensuring that your data is protected and inaccessible to third parties.

To further enhance the security of online credit card payments, we use Verified by Visa and MasterCard SecureCode (3D Secure), internationally recognized authentication technology. 3D Secure minimizes the risk of unauthorized credit card use and online fraud.

To use 3D Secure, you will need to register with your bank.

TAXES AND DUTIES

The prices listed on our website are gross prices, inclusive of VAT, and no additional taxes or customs duties are required. During the checkout process, VAT will be shown separately.

CUSTOMER ACCOUNT & SECURITY WITHIN THE ONLINE STORE

MY ACCOUNT & PASSWORD

The registration at the Versace Online store comes with various benefits:

Track your orders and review past purchases
Create a personal wishlist and share it with your family & friends or print it out
Manage your personal data and save your preferred settings
Manage your account details and address book
Be invited to online events, exclusive products and special promotions

If you forgot your password, please click here to change it and follow the 'FORGOT PASSWORD' instructions on the Log-in / Registration page. You will then receive a new password.

DATA SECURITY (SSL)

To ensure the safety of your shopping experience, Versace uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send to us over the internet. If SSL is enabled, you will see a padlock icon at the top of your browser and you can click on it to view information about the SSL digital certificate registration. Additionally, the location (URL) field at the top of your browser will begin with "https:" instead of "http:", indicating that you are in secure mode. Please be assured that your personal information is kept private and will not be rented or sold. Elite may use your contact details to inform you about new arrivals, exclusive products, and services via email. If you do not wish to receive these updates, you can unsubscribe from our mailing list.